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Frequently Asked Questions

Below you’ll find answers to the most common questions about ordering custom racing colours, production timelines, shipping, and policies.

If your question isn’t listed, please contact us and our team will be happy to assist.

Are all Mittys products custom made?

Yes. Every Mittys product is custom made to order.

All items are manufactured based on your supplied design, colour layout, artwork files, or written instructions. We do not carry pre-made or off-the-shelf stock.

This applies across all areas we supply, including:

  • Horse racing (owners, trainers, jockeys, and syndicates)
  • Harness racing
  • Greyhound racing
  • Racing clubs, events, and festivals

If you’re ready to get started, you can:

Yes. Because all Mittys products are custom made to order, we require a design or clear design instructions before production can begin.

This can be provided in a few ways:

  • Completing an online design using our design tools
  • Providing written instructions (for example: colours, layout, logos, and placement)
  • Supplying reference material or artwork files where applicable

If you’d like to design your racing colours online, you can start here:

To help ensure your artwork and colours are production-ready, the following guides may be useful:

If any information is missing or unclear, our team will contact you before production begins to confirm the required details.

In most cases, no further action is required from you.

Once your order is placed, our team reviews all design details and instructions before production begins.

If anything is missing, unclear, or requires confirmation, we will contact you directly before proceeding.

This ensures your order is manufactured correctly and helps avoid delays or rework.

If your order is time-sensitive or linked to a specific race day or event date, we recommend contacting us in advance via our contact page.

Do I need to register my racing colours before ordering?
Yes. Racing colours (including jockey silks) must be registered with the relevant racing authority before they can be used in official racing.

Registration is completed directly with the appropriate governing body, such as Racing Australia or your state’s Principal Racing Authority, depending on the racing code and jurisdiction. This requirement applies across thoroughbred, harness and greyhound racing.

Before designing or ordering, we recommend reading our complete overview of how racing colours work in Australia, including registration, ownership and code-specific rules:
Racing Colours in Australia: Registration, Ownership & Rules – Complete Guide

Mittys manufactures racing colours to racing authority requirements and provides guidance to help you understand the registration process. If you’re looking for step-by-step instructions for a specific racing code, you can also read:

No. Racing colour registration must be completed directly with the relevant racing authority and cannot be done through Mittys.

What we can do is help you prepare. We manufacture racing colours to racing authority requirements and can guide you on design considerations before your colours are submitted for registration.

This applies whether you are involved in horse racing, harness racing or greyhound racing.

If you are planning or updating your racing colours, you may wish to start here:

For step-by-step registration guidance, see:

Do racing colour registrations expire or need renewal?
In many jurisdictions, racing colour registrations can expire, lapse, or require renewal.

The exact rules depend on the racing code and the governing authority (for example, thoroughbred, harness or greyhound racing). Requirements can vary by jurisdiction and may change over time.

Before placing an order, we recommend confirming that your racing colours are current and valid. Our complete guide explains how registration, ownership and ongoing compliance work across Australian racing codes:
Racing Colours in Australia: Registration, Ownership & Rules – Complete Guide

Mittys manufactures racing colours to approved specifications, but it is the owner’s responsibility to ensure registrations are valid and up to date. If you need step-by-step guidance for a specific code, the following resources may also help:

Production typically takes around 10 business days from the time payment is received and all design details are confirmed.

Because all products are custom made, production only begins once:

  • Payment has cleared
  • Designs or instructions are complete and approved

Production timeframes apply across horse racing, harness racing, greyhound racing, and event-related orders.

Please note that production time does not include shipping or delivery time.

In some cases, yes.

Urgent or expedited production may be possible depending on current workloads, product type, and the complexity of your order.

If you have a fixed race day, event date, or deadline, please contact us before placing your order so we can confirm availability and turnaround options.

You can reach our team via the contact page.

Yes. Mittys supplies custom products not only for individual owners and trainers, but also for racing clubs, syndicates, and event or festival organisers.

We regularly produce custom gear for:

  • Racing clubs and racecourses
  • Owner and jockey syndicates
  • Presentation ceremonies and race day activations
  • Community, promotional and awareness events

All items are custom made to suit your event, branding or racing requirements.

You can browse our full range of products via the Mittys online shop, or contact us to discuss tailored solutions.

Mittys supports a wide range of racing and racing-related events across Australia and New Zealand.

This includes:

  • Race meetings and feature race days
  • Carnivals and championships
  • Presentation ceremonies and trophy presentations
  • Community and promotional racing events
  • Club, syndicate and sponsor activations

We supply custom-made products designed to suit the occasion, whether for on-track use, presentation, or display.

In some cases, Mittys also works with racing clubs and organisations on sponsorships or partnership opportunities where there is a strong alignment.

If you would like to discuss event supply, custom solutions, or potential sponsorship opportunities, please contact us via the contact page.

All prices displayed on the Mittys website are in Australian Dollars (AUD) and include 10% GST for Australian customers.

For international orders, please contact our team for an accurate quote based on your products, quantities and delivery destination. We can arrange delivery worldwide.

Call us: (03) 8413 6607 within Australia or +61 3 8413 6607 from overseas
Email us: info@mittys.com.au
Hours: Monday to Friday, 8am–4pm Melbourne time

International duties or local taxes may apply unless otherwise stated in your quote.

For orders shipped within Australia, all prices include GST and no additional taxes or duties apply.

For international orders, Mittys does not charge Australian taxes. However, your order may be subject to import taxes, customs duties, or clearance fees once it reaches the destination country.

Any applicable duties, taxes or customs charges are determined by your local customs authority and are the responsibility of the recipient.

We recommend checking with your local customs office if you are unsure about potential charges before placing an order.

Yes. Mittys ships orders Australia-wide and offers pickup from our Melbourne workshop.

For Australian orders, available shipping options and costs are calculated at checkout based on your delivery address and order size.

For international orders, please contact our team for an accurate quote based on the products, quantities and delivery destination. We can arrange delivery worldwide.

Call us: (03) 8413 6607 within Australia or +61 3 8413 6607 from overseas
Email us: info@mittys.com.au
Hours: Monday to Friday, 8am–4pm Melbourne time

Please also contact us before ordering if you need workshop pickup or have a large or time-sensitive order.

If an order is returned to Mittys due to an incorrect address, refusal of delivery, or failure to collect the shipment, the order will be returned to us.

Once received, the product value may be credited; however, original shipping costs and any return shipping fees are not refundable.

If you would like the order re-sent, additional shipping charges may apply.

Please ensure all delivery details are correct at checkout to avoid delays or additional costs.

Because all Mittys products are custom made to order, we do not offer refunds or returns for change of mind.

If your item is faulty or does not match the approved design or specifications, please contact us as soon as possible so we can review the issue.

Before a refund is considered, our priority is to resolve the issue by repairing or replacing the item where appropriate.

Any repair, replacement, or refund is assessed in line with Australian Consumer Law.

For full details, please refer to our Returns & Refunds Policy.

Because all Mittys products are custom made, exchanges are generally not available for change of mind, incorrect sizing, or design decisions once production has commenced.

If an item is faulty or does not match the approved design or specifications, please contact us promptly so we can assess the issue.

Where an issue is confirmed, our priority is to resolve it by repairing or replacing the item where appropriate.

Any exchange, repair, or replacement is handled in accordance with Australian Consumer Law.

For further information, please refer to our Returns & Refunds Policy.

Yes. Mittys welcomes international enquiries and can arrange delivery to customers worldwide.

For an accurate quote, please contact our team with the products or custom designs you require, quantities, delivery country and postcode, and your required date. We’ll confirm product pricing, production time and international delivery costs before your order is placed.

Call from overseas: +61 3 8413 6607
Email: info@mittys.com.au
Hours: Monday to Friday, 8am–4pm Melbourne time

REQUEST AN INTERNATIONAL QUOTE

Import duties, customs charges or local taxes may apply unless otherwise included in your quote.

If you have a question that isn’t covered above, please feel free to contact us and our team will be happy to help.